Last Updated: August 15, 2026
This policy explains how orders placed on Bhutan Product are delivered.
We deliver across Dzongkhags in Bhutan. Delivery fees and estimated delivery times vary by Dzongkhag and are shown at checkout before you place your order, based on the delivery address you provide.
Bhutan Product is a multi-vendor marketplace. If your order includes products from more than one Vendor, each Vendor packs and ships their own items independently — so your order may arrive in more than one shipment, on different days, even though you placed a single order.
Each Vendor's portion of your order moves through the following stages, visible in your Order History:
Estimated delivery times shown at checkout are estimates, not guarantees, and may be affected by weather, road conditions, remote locations, or circumstances beyond our or the Vendor's control. We'll do our best to keep you informed of significant delays through your order status and notifications.
Please ensure your delivery address, contact number, and any landmark/instructions are accurate and complete. Bhutan Product and our Vendors are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Please inspect your items when they arrive. If an item is missing, damaged, or incorrect, contact us promptly — see our Return & Refund Policy for next steps.
Questions about a specific delivery can be raised from your Order History page, or by contacting us directly using the details below.
Bhutan Product Website: https://bhutanproduct.com Business Address: Next to the Thimphu Welcome Gate, adjacent to Numinous Hotel, Thimphu, Bhutan. Email: bhutansproduct@gmail.com Phone / WhatsApp: +975 17369998