Payment Information

Last Updated: August 15, 2026

This page explains how payment works when you order from Bhutan Product. All amounts are in Bhutanese Ngultrum (Nu.).

1. Accepted Payment Methods

We accept:

• Bank QR — scan the QR code shown at checkout using your banking app.
• Bank Transfer — transfer directly to our bank account using the details shown at checkout.

We do not currently accept cash on delivery or card payments.

2. Advance and Balance Payment

Orders are paid in two parts:

1. Advance payment — a percentage of your order total, set by Bhutan Product and shown clearly at checkout, due before your order is confirmed and processed by the Vendor(s).
2. Balance payment — the remaining amount, due before or at the time of delivery.

3. Submitting Proof of Payment

After making a payment, upload a screenshot or photo of your payment receipt/transaction confirmation from the Payment screen on your order. Our team manually verifies each payment against the bank record before your order proceeds.

4. Verification and Confirmation

Once your advance payment is verified, your order moves to Confirmed and is passed to the Vendor(s) for processing. If a submitted receipt cannot be verified (for example, the amount or reference doesn't match), we will let you know and ask you to resubmit or provide clarification — your order will not be cancelled solely because of a verification delay.

5. Balance Payment and Delivery

The balance payment becomes due once your order is out for delivery. Follow the same process — pay via Bank QR or Bank Transfer and upload your proof of payment — to complete payment before or at delivery, depending on the arrangement confirmed with you.

6. Payment History

You can view the full payment history and status for every order, including verified and pending transactions, from your account's Order History page.

7. Refunds

See our Return & Refund Policy for how refunds are issued when an order is cancelled or a return is approved.

8. Contact

Questions about a specific payment can be raised from your Order History page, or by contacting us using the details below.

Bhutan Product Website: https://bhutanproduct.com Business Address: Next to the Thimphu Welcome Gate, adjacent to Numinous Hotel, Thimphu, Bhutan. Email: bhutansproduct@gmail.com Phone / WhatsApp: +975 17369998